Frequently asked questions  What is a hidden pet fence? In short, we bury a wire around your yard and hook it to a transmitter. The wire sends out a frequency to your pets collar, which with proper training, will keep them in the containment area. Back to Top When my pet gets near the fence, will he just get a shock? No. Our professional system has a warning beep and then a correction zone. Back to Top Will my pet get a shock that hurts him? Our professional system has settings from very low to very high. You can tune the collar to what gets their attention. We will not hurt or over shock your pet. Back to Top Can I have my pet in the back yard or front yard only? Yes. We will design a system that fits your needs. Multiple zones in and outside are customized for you. Back to Top My friend has a system from another company. Will your system work with theirs? Yes, in most cases, we can program our collars to work on any systems and other collars to work on ours. Back to Top What is DM FM and AM signals, and what do you use? The industry is filed with China made AM and FM low grade signals. We use DM (digital modulation) which is the highest grade signal that can be used. Unlike other company's collars, ours will not shock your dog because of interference. Back to Top You service New York, what if I move out of State? We have a nation-wide dealer network. We can give you the contact information to the dealer in your new area. They will continue the warranty on your product as well. Back to Top Can you service my system after hours or weekends? Yes. In today's time of busy schedules, we know how hard it can be to stay at home for an estimate or for service. We are available when you need us. Early morning, nights, weekends... Our competitor will send salesmen to your home at night and on the weekends to collect your money, but when you need service or training after hours, forget it. We are here to service you before, during and after the sale. Back to Top Are there wireless systems or indoor systems availible? Yes. We offer a widest range of tools to help train your pet. Back to Top Can I adjust the shock levels with your system? Yes. Our collars offer the wide range of adjustments in the area. Small, timid dogs and puppies may use a gentle shock, and stubborn dogs may need a higher level. All the collars we offer have adjustments YOU can change. Back to Top Why havent I heard of your company like I have heard of the Invisible FenceŽ brand ? Ever heard of Scott tissues or Puffs brand facial tissues? We bet you call it a Kleenex. Sometimes one BRAND name is thought of as the product. Invisible FenceŽ is a brand name of Pet Containment systems. Back to Top How do I know when the batteries in your tiny collar need to be changed? A low battery indicator light will flash when the need to be changed. You get over a weeks notice when they are getting low. Back to Top NOTE: Hidden Pet Fence in Rochester, NY is NOT affiliated with the Invisible Fence® Brand OR PetSafe® brand. We do however offer replacement batteries, service, dog training and parts for those brands. We are NOT authorized dealers for those companies. Radio Fence® and Underground Fence® are Trademarks of Radio Systems Corporation. PetSafe® is the registered Trademark of Radio Systems® Corporation Invisible Fence® is a registered trademark of Invisible Fence Inc.